Terms of Service
Last Updated: 5 October 2026
Welcome to the website and online services of Nasir Sdn Bhd (“Nasir Sdn Bhd”, “we”, “us”, or “our”).
By accessing or using our website, registering for an account, or using our online services, you agree to comply with these Terms of Service. Please read these terms carefully before using our services.
1. About Our Services
Nasir Sdn Bhd provides waste collection and related services through our website and online customer portal.
Our website allows customers to:
Register and manage a customer account
Provide information required for waste collection services
View relevant collection information
Make online payments
View payment or service information
Communicate with us regarding our services
Additional services or features may be introduced from time to time.
2. Customer Registration
To use certain features of our website, you may be required to create a customer account.
When registering, you agree to:
Provide accurate, complete and up-to-date information
Ensure that the information provided belongs to you or that you are authorised to provide it
Keep your login details confidential
Notify us if you believe your account has been accessed without your permission
Update your information when necessary
You are responsible for all activities carried out through your account.
We reserve the right to suspend or terminate an account if we reasonably believe that the information provided is false, misleading, fraudulent, or used for unauthorised purposes.
3. Customer Information
When registering or using our services, we may collect information necessary to provide our services, including your name, contact information, customer identification details, address, collection location, payment information and other information required for service administration.
The collection and handling of personal information is subject to our Privacy Policy.
4. Collection Location Information
Where applicable, customers may be required to provide their waste collection location or house location through the website.
Customers are responsible for ensuring that the location information provided is accurate and relates to the property or collection location for which the service is requested.
We may use location information to:
Plan and provide waste collection services
Assist our collection team in locating the correct property
Monitor collection operations
Improve service efficiency and customer support
5. Online Payments
Certain services may require payment through our online payment system.
By making a payment, you confirm that:
The payment information provided is accurate
You are authorised to use the selected payment method
You agree to pay the applicable amount displayed at the time of payment
Payments may be processed through third-party payment providers. We may not have direct access to your complete payment card or banking credentials.
A payment confirmation may be provided after a successful transaction.
6. Payment Errors and Failed Transactions
If a payment fails, is interrupted, duplicated, or appears to have an incorrect amount, please contact Nasir Sdn Bhd as soon as possible.
We may investigate payment discrepancies and, where appropriate, arrange for corrections or refunds.
A payment showing as pending does not necessarily mean that the payment has been successfully completed.
7. Refunds and Cancellations
Refunds or cancellations will be handled according to the applicable service terms and Nasir Sdn Bhd’s refund policy.
Where a refund is approved, the refund may be made through the original payment method or another method determined by us.
Processing times may depend on the payment provider or financial institution involved.
8. Acceptable Use
You agree not to use our website or services to:
Provide false or misleading information
Create an account for fraudulent purposes
Attempt to gain unauthorised access to another customer’s account
Interfere with the operation or security of the website
Upload malicious software, viruses, or harmful content
Use automated systems to abuse or overload the website
Attempt to access restricted areas of the system
Use our services for any unlawful purpose
We reserve the right to restrict or suspend access where we reasonably believe these Terms have been violated.
9. Website Availability
We aim to keep our website and online services available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
The website may occasionally be unavailable due to:
Maintenance
System updates
Server or hosting issues
Internet or network problems
Payment provider issues
Circumstances beyond our reasonable control
10. Third-Party Services
Our website may use third-party services, including payment processors, mapping services, email services, hosting providers, and other technology providers.
Your use of such services may also be subject to the terms and policies of those third parties.
Nasir Sdn Bhd is not responsible for the availability, security, or policies of third-party services outside our reasonable control.
11. Intellectual Property
Unless otherwise stated, the content and materials available on this website, including text, graphics, logos, images, designs, software and other materials, are owned by or licensed to Nasir Sdn Bhd.
You may not reproduce, modify, distribute, sell, or commercially exploit our website content without our prior written permission.
12. Limitation of Liability
To the extent permitted by applicable law, Nasir Sdn Bhd will not be responsible for losses or damages resulting from:
Temporary website unavailability
Internet or network interruptions
Third-party payment provider failures
Incorrect information provided by a customer
Unauthorised access resulting from the customer’s failure to protect their login credentials
Events beyond our reasonable control
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
13. Account Suspension or Termination
We may suspend or terminate your access to the website or customer portal if:
You breach these Terms
Your account is being used for fraudulent or unlawful activities
You provide false information
Your use of the service creates a security risk
Suspension is required by law or a relevant authority
Where reasonably possible, we may provide notice before taking such action.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, website, legal requirements, or business practices.
The updated version will be published on this website with a revised “Last Updated” date.
Your continued use of our website after changes are published means that you accept the updated Terms.
15. Privacy
Your privacy is important to us.
Information collected through our website and customer portal will be handled in accordance with our Privacy Policy and applicable laws and regulations.
Please refer to our Privacy Policy for more information about how we collect, use, store, and protect your personal information.
16. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of Brunei Darussalam.
Any disputes relating to these Terms or our services shall be subject to the applicable jurisdiction of the courts of Brunei Darussalam.