Privacy Policy
Nasir Sdn Bhd (“we”, “our”, or “us”) is committed to protecting the privacy and personal data of our customers. We handle personal data in accordance with the applicable laws and regulations of Brunei Darussalam, including the Personal Data Protection Order (PDPO), where applicable.
Personal Data We Collect
When you register for or use our waste collection services, we may collect the following personal information:
- Full name
- Identity Card (IC) number
- Phone number
- Property address
- Type of property
We only collect information that is reasonably necessary to provide and manage our waste collection services.
How We Use Your Personal Data
The personal data collected may be used for the following purposes:
- To register and maintain your customer account
- To identify and verify customers
- To arrange and manage waste collection services
- To create and maintain collection schedules
- To contact you regarding your waste collection service
- To provide collection reminders and service updates
- To respond to customer enquiries, complaints, or support requests
- To manage and maintain our customer records
- To improve our waste collection services and operations
- To comply with applicable legal and regulatory requirements
Collection and Service Information
Information relating to your property and collection service may be used by our authorised staff and waste collectors where necessary to carry out scheduled collections.
For example, authorised waste collectors may receive relevant information such as:
- Customer name
- Property address
- Phone number, where required
- Property type
- Collection schedule
Waste collectors will only have access to information that is necessary for carrying out their assigned collection duties.
Sharing and Disclosure of Personal Data
We will not sell or rent your personal data to third parties.
Your personal data may be disclosed to authorised service providers or personnel where reasonably necessary to operate and provide our waste collection services, including:
- Website and hosting service providers
- System or technical support providers
- Authorised waste collection personnel
- Relevant service partners
- Government authorities or regulatory bodies where required by law
Any disclosure will be limited to information reasonably necessary for the relevant purpose.
Data Hosting and Storage
This website and its related systems may be hosted using third-party hosting services. Personal data may therefore be stored or processed on servers located outside Brunei Darussalam.
We take reasonable measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
Data Security
We take reasonable technical and organisational measures to protect the personal data we hold.
Access to customer information is restricted to authorised personnel and users who require the information to perform their assigned duties.
However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.
Retention of Personal Data
We will retain personal data only for as long as it is reasonably necessary to provide our services, maintain appropriate records, resolve disputes, meet operational requirements, or comply with applicable legal and regulatory obligations.
When personal data is no longer required, reasonable steps will be taken to securely delete, destroy, or anonymise it where appropriate.
Request to Access, Correct, or Remove Personal Data
You may request to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete personal data
- Request the removal or deletion of your personal data
To request the removal of your personal information, please contact us at:
Email:nasirsdnbhd@gmail.com
When making a request, we may need to verify your identity to ensure that personal data is not disclosed or removed from an unauthorised request.
Upon receiving a valid request, we will review the information and take reasonable steps to remove or delete the requested personal data where it is no longer required.
Please note that certain information may need to be retained where it is necessary for ongoing services, legitimate operational purposes, dispute resolution, or where retention is required or permitted by applicable laws or regulations.
If your personal data is removed, we may no longer be able to provide certain waste collection services that require the information.
Complaints and Privacy Concerns
If you have any concerns about how your personal data is collected, used, stored, or disclosed, you may contact us using the email address above.
We will review and respond to privacy-related enquiries or complaints within a reasonable period.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems, or applicable legal requirements.
Any updated Privacy Policy will be published on this website with the revised effective date where appropriate.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact:
Nasir Sdn Bhd
Email: nasirsdnbhd@gmail.com